During the design phase, we skilfully translate the functionality of spaces, mood, and aesthetic references into a concept design that captures the essence of these aspects. It is important at this stage to skilfully combine and merge style and comfort. This co-creation process, developed in close partnership with our customers, sometimes involves external consulting and design partners specialised in hotel design.

The value engineering phase represents the linchpin of each project: at this stage of the process our technical department proposes technical solutions the adoption of alternative materials and finishes, or even the use of products from our series catalogues, with the final goal of meeting aesthetic/functional expectations, timing, and expected budget. This phase concludes with the production of shop drawings (detailing all individual furniture aspects) and, on request, the supply of a mockup room, installed on site or at our premises.

At Gibam, when we talk about logistics, we are referring to the process of organising and planning deliveries in strict accordance with the specific requirements of our projects and customers. We call this service picking: furniture items included in a long-term opening plan can be produced together but picked up/delivered progressively, by agreement with the company, as progress is made on the construction site.

We commence the installation phase by organising and coordinating all visual materials to assist the on-site assembly teams. These teams can consist of fitters provided by us or, as mutually agreed with the customer, and a combination of local fitters handled on-site by our managers.

Our Customer Care team caters to a wide range of needs, whether that involves providing product information, offering guidance on hotel installations, assisting with product assembly for both existing and new customers, or providing support for previously purchased items. Please read the terms and conditions on the dedicated page.